Help Center

Frequently Asked Questions

Shipping

Shipping destinations:

- We ship our products in the USA 
- We do offer shipping to Canada, although we cannot guarantee delivery! We do not offer refunds if it’s unable to be delivered because of issues at customs. Shipping rates outside of the USA do not include any additional duties or import fees.

Shipping times:

- We ship within 7 business days.
- Shipping time might vary depending on location, shipment method, health and safety regulations, and other factors.

Shipping cost:

- US Orders of $115+ will have free standard shipping.
- US Orders under $115 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
- CSE+ app subscribers will have free shipping on every order placed through the app, regardless of total.
- The subtotal at checkout needs to be $115 even after the first coupon is applied to qualify for free shipping. 

Payments

We accept secure payments via Credit Cards, Debit Cards, Apple Pay, & PayPal. 

Returns and Refunds

Refund Policy

We're proud to have created the best products on the market, so we’re pretty sure you’re going to love them, too! We offer single serving sizes of many of our products and highly recommend trying those before purchasing a larger bag of a new flavor or formula. Unopened products may be returned for a full refund of the purchase price within 30 days of receipt.

Your satisfaction is important to us! If you'd like to talk to us about an issue with your order, please contact hello@cleansimpleeats.com as soon as possible after receiving it. If a product gets damaged or was faulty upon delivery, please include the subject "Damaged Item(s)" and include your order number, name, and image of the damaged item(s) in your email.

WE RESERVE THE RIGHT TO GRANT OR DENY ANY REFUND REQUEST AT OUR SOLE DISCRETION.

Clean Simple Eats + App: Users who choose the annual plan will be billed $119.99/year and users who choose the monthly plan will be billed $14.99/month.  Subscriptions will automatically renew after the end of the period. Contact appsupport@cleansimpleeats.com with any questions related to the app or app billing.

CSE Approved Drinks

While we highly recommend drinking mostly water (half your body weight in oz.) you can still drink coffee (or tea) and stay on plan, as long as you factor the calories from coffee into your total daily calories and stay within your allotted calorie range for the day. 

We also have a full list of CSE Approved Drinks HERE.

Protein Bars

We have a full list of approved protein bars HERE

Pregnant or Nursing Mothers

You can absolutely participate in the Clean Simple Eats challenge if you're pregnant or nursing. We have a whole article about it HERE.

I used protein throughout my pregnancy and I know many women who do! We list all our ingredients and nutrition information for all our products. If you have specific questions or concerns, we recommend asking your doctor!

Physical Locations

There are many places to buy CSE and OffBeat products! Find a store near you here.We recommend calling before you go to make sure the items you wish to purchase are in stock.

Gluten Free, Dairy Free, Vegetarian, Allergies, Substitutions

You can absolutely customize the Clean Simple Eats meal plans so they are gluten & dairy free. We have a master list of swaps HERE. This is a perfect list for anyone who is allergic to things like nuts, bananas, avocados, etc. 

The majority of our entree recipes do contain meat, but we do also have a plant-based meal plan!

Protein Powder

We recommend purchasing protein powder alongside your recipe book purchase or app subscription if you're participating in the Challenge. Each recipe book product page has an image with the most used CSE and OffBeat products in that plan, but the most common are Simply Vanilla and Chocolate Brownie Batter. The length of time your protein powder lasts will depend on how often you use protein powder in shakes and protein bites. Typically, 2 bags of protein will last through an entire 7-week challenge!

Our whey based protein is 3rd party tested as lactose-free, but because of FDA regulations, we cannot advertise it as such. It does contain dairy (whey), but we source our protein from grass-fed cows.

Our protein powders contain NONE of the following: 

Artificial sweeteners - Sucralose, aspartame, saccharine, ace-k, etc. Artificial dyes - red 40, blue 1, yellow 5,6 … no color/number combo is a FOOD! Artificial flavors, DATEM - Diacetyl Tartaric Acid Esters of Monoglycerides, HFCS - High Fructose Corn Syrup, corn syrup, corn syrup solids, Hydrogenated Oils, Gluten, Mono and diglycerides, MSG, Nitrates and nitrites (not naturally occurring), Sunflower, safflower, cottonseed, palm oils, Artificial preservatives - BHT, BHA, potassium and tri-calcium phosphate, sodium phosphate, sodium benzoate, TBHQ (Tertiary butylhydroquinone), etc. Modified food starch, GMO (Genetically Modified Organisms) ingredients - most soy, corn, canola (or other vegetable oils) are GMO and should be avoided.

*List Source: Karalynne Call with @just.ingredients.

We third party test every production batch for heavy metals. Any elevated test result would stop the release of the batch. Our standards are much more rigid than the industry standard!

You can find a full list of ingredients for each product on its product page.

Collagen

The collagen is not vegan because it is not found naturally in plants and can only be found in animals. In our case, it comes from organic farms. The shelf life on our collagen is 2 years. Learn more about our collagen HERE

Kids Protein Shake

Our Kid Protein Shake is the same grass fed whey as our other protein powders, with added vitamins, minerals, enzymes, probiotics and omegas, dosed specifically for children. It's a full and complete nutritional supplement designed with the littles in mind. 

Meal Plans

Each season has 100% new recipes.