Help Center

Frequently Asked Questions

Shipping

Shipping destinations:

- We ship our products to the USA & Canada.
- Shipping rates outside of the USA do not include any additional duties or import fees.

- We cannot guarantee Canadian delivery. We do not offer refunds if it’s unable to be delivered because of issues at customs.

Shipping times:

- Orders are processed for shipment within 7 business days.

- Shipping time might vary depending on location, shipment method, health and safety regulations, and other factors.

Shipping cost:

- Orders of $115+ will have free standard shipping.

- Orders under $115 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.

- CSE+ app subscribers will have free shipping on every order placed through the app, regardless of total.

- The subtotal at checkout needs to be $115 even after the first coupon is applied to qualify for free shipping.

Payments

We accept secure payments via Credit Card, Debit Card, Apple Pay, ShopPay & PayPal.

Returns and Refunds

Refund Policy
We're proud to have created the best products on the market, so we’re pretty sure you’re going to love them, too! We offer single serving sizes of many of our products and highly recommend trying those before purchasing a larger bag of a new flavor or formula. Your satisfaction is important to us! If you'd like to talk to us about an issue with your order, please contact hello@cleansimpleeats.com. If you don’t absolutely love the taste of our products, you can contact us and request a refund!

Satisfaction Refund Restrictions and Limitations:
- Limited to one (1) product per customer
- Limited to one (1) opened item return per customer
- Must contact CSE within 14 days of order delivery
- Not applicable to free products
- Not applicable to products not purchased on the CSE website or CSE+ app

Returns
Unopened products may be returned for a full refund of the purchase price within 30 days of receipt.
 To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. Once a refund is processed it may take 3-5 days for the refund to appear on your account. Please note that customers are responsible for shipping costs of returned items, unless the reason for the return is due to the fault of the seller.

WE RESERVE THE RIGHT TO GRANT OR DENY ANY REFUND REQUEST AT OUR SOLE DISCRETION.

Exchanges

We only offer exchanges on items if they are defective or damaged. If a product is damaged upon delivery, please contact us at hello@cleansimpleeats.com. with the subject "Damaged Item(s)" and include your order number, name, and image of the damaged item(s) in your email.

Damages
If a product gets damaged or was faulty upon delivery - we offer a replacement or 100% refund. Please contact hello@cleansimpleeats.com with the subject "Damaged Item(s)" and include your order number, name, and pictures of your damaged item(s).

Address Changes

If you need to update the shipping address on your order, please immediately contact us at hello@cleansimpleeats.com before your order ships. Be sure to include the new shipping address. If the order has already been processed by the warehouse, the shipping address can not be changed. We do not offer refunds if it’s unable to be delivered because of an issue with the address.

Order Changes

Once an order has been placed, items cannot be added to or removed from the order. If your order hasn’t shipped yet, and you’d like to make changes, contact us at hello@cleansimpleeats.com for help cancelling and re-ordering.

Order Cancellations

Please contact us at hello@cleansimpleeats.com for order cancellation requests. If the order has already been processed by the warehouse, it cannot be cancelled.

CSE+ App

Click here for information on our amazing CSE+ app!

Clean Simple Eats + App: Users who choose the annual plan will be billed $119.99/year and users who choose the monthly plan will be billed $14.99/month. Subscriptions will automatically renew after the end of the period.

Contact appsupport@cleansimpleeats.com with any questions related to the app or app billing.

CSE Approved Drinks

While we highly recommend drinking mostly water (half your body weight in oz.) you can still drink coffee (or tea) and stay on plan, as long as you factor the calories from coffee into your total daily calories and stay within your allotted calorie range for the day. 

We also have a full list of CSE Approved Drinks HERE.

Protein Bars

We have a full list of approved protein bars HERE

Pregnant or Nursing Mothers

You can absolutely participate in the Clean Simple Eats challenge if you're pregnant or nursing. We have a whole article about it HERE.

I used protein throughout my pregnancy and I know many women who do! We list all our ingredients and nutrition information for all our products. If you have specific questions or concerns, we recommend asking your doctor!

Physical Locations

There are many places to buy CSE and OffBeat products! Find a store near you here.We recommend calling before you go to make sure the items you wish to purchase are in stock.

Gluten Free, Dairy Free, Vegetarian, Allergies, Substitutions

You can absolutely customize the Clean Simple Eats meal plans so they are gluten & dairy free. We have a master list of swaps HERE. This is a perfect list for anyone who is allergic to things like nuts, bananas, avocados, etc. 

The majority of our entree recipes do contain meat, but we do also have a plant-based meal plan!

Protein Powder

We recommend purchasing protein powder alongside your recipe book purchase or app subscription if you're participating in the Challenge. Each recipe book product page has an image with the most used CSE and OffBeat products in that plan, but the most common are Simply Vanilla and Chocolate Brownie Batter. The length of time your protein powder lasts will depend on how often you use protein powder in shakes and protein bites. Typically, 2 bags of protein will last through an entire 7-week challenge!

Our whey based protein is 3rd party tested as lactose-free, but because of FDA regulations, we cannot advertise it as such. It does contain dairy (whey), but we source our protein from grass-fed cows.

Our protein powders contain NONE of the following: 

Artificial sweeteners - Sucralose, aspartame, saccharine, ace-k, etc. Artificial dyes - red 40, blue 1, yellow 5,6 … no color/number combo is a FOOD! Artificial flavors, DATEM - Diacetyl Tartaric Acid Esters of Monoglycerides, HFCS - High Fructose Corn Syrup, corn syrup, corn syrup solids, Hydrogenated Oils, Gluten, Mono and diglycerides, MSG, Nitrates and nitrites (not naturally occurring), Sunflower, safflower, cottonseed, palm oils, Artificial preservatives - BHT, BHA, potassium and tri-calcium phosphate, sodium phosphate, sodium benzoate, TBHQ (Tertiary butylhydroquinone), etc. Modified food starch, GMO (Genetically Modified Organisms) ingredients - most soy, corn, canola (or other vegetable oils) are GMO and should be avoided.

*List Source: Karalynne Call with @just.ingredients.

We third party test every production batch for heavy metals. Any elevated test result would stop the release of the batch. Our standards are much more rigid than the industry standard!

You can find a full list of ingredients for each product on its product page.

Collagen

The collagen is not vegan because it is not found naturally in plants and can only be found in animals. In our case, it comes from organic farms. The shelf life on our collagen is 2 years. Learn more about our collagen HERE

Kids Protein Shake

Our Kid Protein Shake is the same grass fed whey as our other protein powders, with added vitamins, minerals, enzymes, probiotics and omegas, dosed specifically for children. It's a full and complete nutritional supplement designed with the littles in mind. 

Meal Plans

Each season has 100% new recipes.