RETURNS & SHIPPING
We're proud to have created the best products on the market, so we’re pretty sure you’re going to love them, too! We offer single serving sizes of many of our products and highly recommend trying those before purchasing a larger bag of a new flavor or formula. Your satisfaction is important to us! If you'd like to talk to us about an issue with your order, please contact hello@cleansimpleeats.com.
Return Policy
For health and safety reasons, we do not accept returns of opened products. Unopened product return requests must be submitted within 30-days of delivery by contacting us.
Unopened product(s) being returned must be mailed or shipped within 7-days of the date the return was authorized by our Customer Experience Department.
Your unopened product(s) must be accompanied by a receipt or proof of purchase for each product that confirms your name, address, and order number.
You will not be eligible for a refund if:
- The returned product(s) is opened and/or damaged in any way.
- You have initiated the return after the 30-day period has passed.
- If we have not received your return within 30-days of the return being initiated.
To initiate a return please contact Customer Experience at hello@cleansimpleeats.com. Please note as a growing company, we do not provide return labels or cover the cost of shipping.
Shipping Policy
Shipping destinations:
We ship our products within the USA & Canada
Shipping rates outside of the USA do not include any additional duties or import fees.
We cannot guarantee Canadian delivery. We do not offer refunds if your order is unable to be delivered due to issues at customs.
Shipping times:
Orders are processed for shipment within 7 business days, with rare exceptions for holidays and large scale promotions.
Shipping time is entirely controlled by the individual carrier, and shipping method selected at check out. Shipping time may vary depending on location, weather, health and safety regulations, and other factors
Shipping cost:
We offer FREE standard shipping on all orders US $99+ and over. The subtotal at checkout needs to be $99+ even after any discounts are applied to qualify for free shipping.
Orders with a subtotal less than $99, shipping fees will be applied depending on your chosen delivery method and country.
The total charge, including taxes and shipping, will be displayed at checkout.
Expedited shipping options are available, at the customer's expense. Rates and current delivery estimates are displayed at the time of checkout. We cannot be liable for deliveries that exceed the quoted timeframe and other issues outside of our control.
Accurate Information Required:
The customer bears sole responsibility to provide accurate information at checkout – including name, mailing and billing addresses, and phone number, as well as any additional contact information that will support the delivery of the package. We will not be liable for any errors entered at checkout, but will make a good faith effort to correct errors if notified promptly. We will not be responsible for a failed delivery or delivery attempt resulting from improperly entered information, and the customer may incur additional charges (including shipping or return charges). Customers are strongly encouraged to double-check that all of their information is correct before submitting their order.
